01
Our commitment.
We aim to make our service information, ordering paths, account tools, and support channels clear, readable, and keyboard accessible.
If something blocks you from using the site or visiting the shop, contact us and we will work through a practical accommodation.
02
At our shops.
Counter help
Ask for assistance
Staff can help with forms, order lookup, packaging questions, and handoff details.
Drop-off
Alternative handoff
If a drop box or counter path is difficult to use, contact us before arrival so we can coordinate.
Communication
Written follow-up
Email is available for customers who need written instructions or support details.
03
On this website.
We are standardizing new pages around Nuxt UI components, semantic headings, visible focus states, and consistent form labels.
Some legacy and prototype-derived pages may still need additional refinement as we complete the UI standardization work.
Details
- Focus states
- Visible on interactive controls
- Forms
- Labels and help text required
- Motion
- Decorative, not required for function
04
Reporting a barrier.
Send the page, device/browser if relevant, and what you were trying to complete.
hello@nycfilmlab.com
Best for website or service accessibility issues.
Phone
833.FILMLAB
Use during shop hours for immediate visit questions.
Need Help?
Tell us what is blocking you.
We will route accessibility requests to the right person and respond with a practical path forward.
Contact the Lab →