Rental Program
Shipping & returns.
How to receive and return a kit, with shipping available only when it appears as an option for your reservation.
Availability
Check the options on your kit.
Shipping is not available for every location or camera. When NYC Film Lab has shipping disabled for the selected kit, it does not appear as a fulfillment option; use only the method shown for your reservation.
If shipping is offered and you select it, checkout collects the information required for that reservation. Carrier, service level, insurance, signature, and tracking details are provided in the corresponding fulfillment updates; do not rely on a general policy page for an arrival guarantee.
If pickup is selected, follow the lab handoff instructions in your confirmation. Inspect the kit when you receive it and contact us promptly if its condition differs from the handoff record or the package appears mishandled.
Returns
Getting your kit back to us.
Returning the complete kit on time is the renter's responsibility. Use the return method and deadline in your confirmation. Pickup reservations are returned to NYC Film Lab; reservations with shipping include their own carrier and packing instructions.
When shipping is selected, allow enough transit time for the kit to reach the lab by the listed end date and keep the carrier receipt. A late return may affect the next renter and may incur charges under the terms accepted at checkout. Contact us as soon as a delay or carrier exception appears; extensions are never automatic and depend on availability.
International
Only when checkout offers it.
Need a Hand?
Ask about shipping or pickup.
Questions about the fulfillment methods shown for your dates? Send them over before checkout.
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