Rental Program
About deposits.
Every rental requires a refundable deposit based on the gear's value. Here is exactly how that works.
The Basics
Refundable, and tied to the gear.
The deposit for each kit is listed on its page and in checkout. Square collects it upfront with the rental fee as a separate order line, and it is refundable after an on-time return and inspection.
At a glance
- Amount
- Based on the gear's value - shown on each kit's page
- Required
- Yes, for every rental
- Refundable
- Fully, pending timely return and condition
- When it's due
- At checkout, together with the rental fee
- How it's collected
- Through Square as a separate checkout line
- When it's returned
- After an on-time return and inspection
The Terms
What you're agreeing to.
By making a rental reservation you agree to the deposit policy and the rest of the terms accepted at checkout. Square collects the rental fee and refundable deposit together upfront; your reservation is not paid unless both amounts shown in checkout are completed. Contact us before the listed end date to ask about an extension, which depends on the camera's availability.
If you want us to consider a certificate of insurance (COI), contact us before checkout. Only an adjustment approved by the lab and reflected in checkout changes the deposit amount due; do not assume that submitting a certificate removes the deposit.
Condition
Wear is expected. Abuse isn't.
Normal wear over the years is expected - light seals, shutters reaching end of life, and so on. But if a camera comes back abused, we reserve the right to withhold funds up to the cost of repair or replacement. Cosmetic damage that cannot be rubbed out, and signs of extreme dust or dirt, will incur incremental fees.
Deposits for damaged items take longer to process while the gear is assessed - anywhere from a few days to a few months if a repair technician needs to provide an estimate, as repair houses in this industry are often backlogged. While deposits usually cover the value of the camera, we reserve the right to charge additional fees beyond the deposit when they relate to renter-caused issues, extreme return delays, lost rental time, or a gap between the deposit and actual replacement cost.
Questions First?
Ask before you book.
Email us about deposits, insurance certificates, or anything else before you reserve a kit.
Email Us →