Contact
Contact
NYC Film Lab.
Use email for the fastest written support, visit a counter for drop-off and pickup questions, or use the order tracker if you already have a confirmation token.
Visit Us
Two locations. One standard of quality.
Drop your film in person, ship it to us, or use secure drop-off workflows. Flat-rate shipping means anyone in the country can access the same quality service.
Main Lab
Bushwick
Starr Street
All services · 24/7 drop box
321 Starr Street, Suite E
Brooklyn, NY 11237
- Weekdays
- 11 a.m. - 7 p.m.
- Weekends
- 10 a.m. - 6 p.m.
- Drop Box
- 24 / 7
New Location
Williamsburg
Broadway
All services · weekdays only
185 Broadway, Unit 2
Brooklyn, NY 11211
- Weekdays
- 10 a.m. - 5 p.m.
- Weekends
- Closed
- Film Drop
- During lab and cafe open hours
Before You Come By
Before you
come by.
A little prep keeps the counter fast and the production workflow cleaner.
Before drop-off
Start online when you can.
Service work
Start an order online so your film has an order number before it reaches the counter or drop box.
Retail pickup
Shop from the current goods and supplies available at your lab.
After drop-off
Use tracking before emailing.
Existing orders
Use the order tracker or your account to check the latest status.
Special cases
Email us when something is missing, damaged, urgent, or needs a little more context.
Track an Order
Have a confirmation?
Check the live status.
Enter the order number and private token from your confirmation email or checkout page.
Mailing Film
Not local?
Mail it in.
Start an order online, choose the mail-in path at checkout, and include your order details with the film shipment.
Shipping and pickup choices depend on the services in your cart and the location handling the order.
Read shipping details →By Topic
Reaching the
right person.
If your message is not order-specific, include enough context for the lab team to route it correctly.
Orders
Questions about an existing order.
Check the tracker first. If something looks wrong, email us with the order number and token from your confirmation.
- Order status
- Pickup or shipping
- Delivery links
Production
High-volume work.
For schools, agencies, production companies, and recurring work, email the lab before dropping everything off.
- Volume film jobs
- Production timelines
- Custom handling
Partnerships
Editorial, events, and media.
Send the brief, timeline, and any usage context so the right person can review it before replying.
- Editorial projects
- Brand work
- Community events
Careers
Open roles and apprenticeships.
We are not always hiring, but relevant lab, photography, production, or customer service experience is worth sending through.
- Lab apprenticeships
- Counter roles
- Student programs