Rental Program
Rental FAQ.
Common questions about renting cameras from NYC Film Lab.
Returns
Early returns & refunds.
You are welcome to return a rental early at any time, but we cannot offer a refund for doing so - the camera was reserved for your full period. Make the most of it by planning shoots across the whole rental.
You can get a full refund within 24 hours on any order that has not yet shipped. If you order within one week of your start date, you have 24 hours to request a full refund only if the camera has not yet shipped. After 24 hours, the rental fee is non-refundable. Cancel more than two weeks before your start date and you will receive a 75% future rental credit.
We don't want to stiff you, and we won't. Work with us and we will do the same - you never know what asking nicely will get you.
Products
Purchased items.
Most physical items cannot be refunded once shipped unless they are defective. We insure and manually verify every shipment, but if an item arrives defective there is a 7-day notification window. If your return is approved, you have another 7 days to send it back for an exchange, which we ship within 7 days of receiving the original. We may provide either a replacement or a refund. Returns of working, non-defective items incur a 20% restocking fee, and return shipping is not refunded.
Film and other perishables cannot be returned or refunded once mailed. Please ask before ordering if you have questions.
Exchanges
Swapping gear.
Exchanging for another camera means returning your current kit and placing a separate rental for the new one once we receive the first.
If we make a mistake, we will do our best to fix it quickly and make up for it where we can, at our discretion. Non-perishable products can be exchanged anytime for another item, though shipping costs are not refunded and new shipping may apply.
Still Have Questions?
We're happy to help.
Anything not covered here - just ask before you book.
Email Us →